Privacy Policy

True Generics collects only the information required to process orders, verify prescriptions, and comply with pharmaceutical regulations. We do not sell or misuse personal data. Payment information is encrypted through secure gateways.

Shipping & Delivery Policy

We ship worldwide with discreet packaging. Orders dispatch within 24–48 hours. Delivery time ranges from 5–12 business days internationally. Tracking numbers are provided after dispatch.

Refund & Return Policy

Pharmaceutical items cannot be returned once shipped. Refunds are issued only for lost, incorrect, or damaged orders. Claims must be submitted within 7 days of delivery.

Prescription Policy

Some medicines require a valid prescription. Our pharmacists review all prescriptions before dispensing. Unverified orders may be cancelled and refunded.

Medical Disclaimer

All content on True Generics is informational and not a replacement for professional medical advice. Consult a licensed physician before using any medication.

Terms & Conditions

Customers agree to provide accurate information and comply with local laws. Prices and availability may change without notice. True Generics may refuse service in case of suspicious activity.

Payment Policy

We accept major international cards, bank transfers, and approved digital payment methods. Fraudulent transactions will be reported.

Cancellation Policy

Orders can be cancelled within 2 hours if not yet dispatched. Approved cancellations are refunded within 5–7 business days.

Quality Assurance Policy

All medicines are acquired from FDA-approved and WHO-GMP certified manufacturers. Products undergo batch testing and professional verification before dispatch.

Compliance & Regulatory Policy

True Generics adheres to international pharmaceutical distribution standards. Customers are responsible for ensuring import eligibility in their respective countries.